A short micro-training course, Understanding the Mind of a Customer or Private Club Member is intended for any staff member of a private club, private jet service, public golf course, luxury hotel/resort, fine dining restaurant, spa, casino, or any other high-end hospitality outlet.

 

Participants are asked to describe their customer with an interactive question toward the beginning of the course. The remaining course content is dependent on their response.

​

In this hospitality training course, users will:
 

• gain a new perspective of the customer / member experience
   

• understand the customer's / member's expectations
   

• learn the importance of discretionary dollars, and what that means in hospitality

 

Let's get started!