This popular RCS program is intended to help all private club employees and management understand the service nuances that come with serving private club members.

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Whether you work at a country club, yacht club, tennis club, sports club, social club, or golf club, this is a must-have hospitality training course for you.

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During Member Service 101, users will:
 

• delve into the mind of a member to understand their expectations
   

• examine the kind of investment that members make in their club
   

• discuss how every member wants to feel
   

• learn how to deliver exceptional personalized service to the membership

 

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If you come from a hotel, resort, or restaurant background, this will be a critically important course for you. Private clubs are a unique environment unlike any other area of hospitality, and in order to deliver the best possible service and succeed in your position, you will need to understand these nuances. 

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Even if you have worked in a private club for a while, it is strongly suggested that you take this course as a refresher, to shed new light on something you already know, and perhaps to help you see new perspectives.

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Are you ready?

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This course contains both interactive questions within the course videos and end-of-chapter tests.