Making the Call is a training course designed for any staff member of a luxury hotel, resort, fine dining restaurant, or any other high-end hospitality outlet that speaks to customers on the phone. We'll discuss proper telephone etiquette and skills that are expected in this kind of environment.

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In this short and sweet hospitality training course, users will:
 

• learn how to appropriately handle a phone call from start to finish
   

• be made familiar with words and phrases that should be used, and those to avoid
   

• understand how to deftly manage unhappy callers
   

• learn how to leave a voicemail, take a message, & transfer a call
   

• discuss general tips and tricks for tone of voice, pacing, and delivery

 

Proper telephone etiquette is a key skill that all employees should have. This short course will empower users with knowledge that will allow them to feel confident, efficient, and effective when on the phone. 

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This course contains both interactive questions within the course videos and end-of-chapter tests.