In this short course, Host 101, users will learn what is expected of them as a host, hostess, or greeter at a restaurant and how to deliver an excellent service experience to their guests. 

 

The material covers the following:

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• Understanding Your Role

  • Uniform Standards​

• The Three Steps of Hospitality Service

• Preparing For Your Shift

• Reservations

• Table Numbers

• Guiding Guests

• Remaining Aware

• The Fond Farewell

 

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This is a great training video that is wonderful for a first day on the job OR a refresher for seasoned staff, and will help hosts understand that their job is so much more than just greeting and leading guests to a table.

 

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This course contains end-of-chapter tests.